What to Expect Once You Submit Your Credit Request

At McLane, we strive to provide exceptional service to our customers. If you have recently submitted a credit request due to receiving a damaged product or a missing item, we want to guide you through what happens next in the process.

Internal Review Process

Once you submit your credit request, our dedicated team at McLane will conduct a thorough internal review. This involves researching the details of your request, verifying the information provided, and assessing the circumstances surrounding the damaged or missing product. Our goal is to ensure that we handle your request accurately and fairly.

Checking Your Application Status

To keep you informed, you can easily check the status of your credit request directly from the McLane mobile app. This convenient feature allows you to see if your credit request has been approved, and if so, when you can expect to receive your reimbursement. If your request is approved, we will promptly process the reimbursement to ensure that you are compensated for the damaged or missing products.

Timeline for Response

You can expect to hear back from us within 4 to 5 business days. We understand that timely communication is essential for your business operations, and we appreciate your patience as we complete this important review process.