Not Getting Ancestry® Emails

Confirm that the email address we have on file is correct by visiting your Account settings page.

When an email provider rejects multiple emails from us, we remove that email address from our mailing list. To make sure you're signed up to receive emails, visit your Communications settings page. 

Make sure Ancestry® isn't blocked

If we have the correct email address, you're signed up for emails, and you're still not getting emails from Ancestry, there might be a problem with your email.

• Make sure your email inbox and storage aren’t full
• Check your spam (junk) folder for our emails
• Make sure your email program isn't blocking us
• Add us to your safe-senders list: *.ancestry.c​om